Question

Ou are chatting with one customer when another begins asking you questions. the second customer is in a hurry and wants immediate attention. unfortunately, there is no one else who can help her.

Answer 1

You should prioritize your first customer since they are entitled with your full attention being the one who availed your service first. You can ask the second customer if she can wait. But if the second customer would be so persistent, you can ask permission from the first customer if she is not in a hurry and that you would entertain the second customer first.