Sample Response:
The writer needs to calm down first and use more appropriate language and a professional tone. It would be best if he could find out a specific person or department to address his letter and he should include that information as the inside address. He also needs to include specific information about the purchase including the date, price, and location as well as a model and serial number of the product purchased. Finally, he needs to allow more time for them to respond to his concerns and remove the threat. It is too soon for that kind of action to be taken. The company may give him his money back without any argument at all, or may make a reasonable offer to replace the defective machine.