Question

One of the strategies Cecile uses to give her full attention to a caller is to

A. draw a sketch of her image of the caller.
B. politely request the caller to call back and leave a message on voicemail so she can listen when she's less distracted.
C. ask the caller if something he or she said is really important.
D. write down key facts for future reference.

Answer 1

One of the strategies Cecile uses to give her full attention to a caller is D.

Answer 2

D. write down key facts for future reference.

Step-by-step explanation:

In order to be able to put more attention and give full attention to a caller Cecile writes down key facts for future reference, this way she has to be listening to whoever is talking ot her, so she can write down the key facts. This way she has to put attention in the call to identify key concepts.