Which of the following is an example of “doing the unexpected” when negotiating a solution? being friendly, confident, and caring telling the other person there’s no way to resolve the issue being hostile

Which of the following is an example of “doing the unexpected” when negotiating a solution?

being friendly, confident, and caring

telling the other person there’s no way to resolve the issue

being hostile and unfriendly

telling the other person what people are saying

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