Question

One of your coworkers frequently complains about problems she's having with a customer. You decide to :

A. Tell her what you believe she is doing wrong
B. Empathize with her and explain some customers just cannot be happy
C. Tell her to channel her into finding a solution instead of complaining.
D. Ask her if she would like to discuss the situation and try to find a solution together.

Answer 1

The correct answer should be
D. Ask her if she would like to discuss the situation and try to find a solution together.

All of the other answers are not very constructive since A would just make her angry even more, while B isn't it because they can be happy. C is not it because channeling to find a solution inside is not something that's real or that can be done.