1) the area of the "side" of the cylinder is A1= pi (4 in).
2) the total area of the circular ends of the cyl. is A2 = 2 pi (2 in)^2 (since the radius of the cyl. is 2 in).
The desired total surface area is A = A1 + A2. Keep "pi;" do not substitute a numerical value for "pi."