we have

Step 1
Group terms that contain the same variable, and move the constant to the opposite side of the equation

Step 2
Factor the leading coefficient

Step 3
Complete the square. Remember to balance the equation by adding the same constants to each side
------> Tran made his first mistake in this Step 3
Because Tran did not multiply the term 1 by the leading coefficient in the right side

Step 4
Rewrite as perfect squares

therefore
the answer is
Step 3