You are troubleshooting a network issue a user is having. after having changed his network adapter to static addressing, he can no longer reach the internet. however, the machine resolves internet names to ip addresses. observe the adapter's configuration below, and determine the problem. ip address: 172.31.20.103 subnet: 255.255.255.0 dns server: 172.31.20.251 gateway address: 172.31.19.254