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What measures should the business use to monitor its customer service performance?
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What measures should the business use to monitor its customer service performance?

User Drops
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Customer Satisfaction Score (CSAT)
Measuring customer satisfaction is hard. The most popular KPI for measuring customer satisfaction is the CSAT. With it, you directly ask your customers to rate their satisfaction with your business, product, or service. Your score is the average of all customer responses.
User Shantanu Banerjee
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