We call the minutes when most players complete the first level as X, as shown in the graph below
We are going to use the formula

to work out the value of X
We first need the value of Z. The probability given is 84% = 0.84
Reading on the z-table, the value of Z when probability 0.84 is 1
Then substituting into the formula of Z

1×3.5 = X - 12
X = 15.5
Answer is 15.5 minutes