Answer:
C. Emphatic listening
Step-by-step explanation:
Empathic listening (also called reflective listening) occurs when we listen carefully to the reader and are able to respond to the other person with understanding and trust. It also takes place when we listen “between the lines” to understand the speaker. Emphatic listening is a very important skill, as it allows you to build trust and respect with the speaker, reduces tensions and creates a safe environment for the exchange of ideas.