surface area = area of base + 4 * area of each triangular face
The slant height of each face = sqrt ( 6^2 + h^2) where h = height.
so we can create an equation:-
12^2 + 4 * 1/2 * 12 * sqrt (6^2 + h^2) = 384
The height of the pyramid is 8
sqrt(36+h^2) = (384 - 144) / 24 = 240/24 = 10
36+h^2 = 100
h^2 = 64
h = 8 ft