Question

Imagine that you are helping a customer needing technical assistance for a printer they recently purchased. They bought the printer last week, but now it does not seem to be operating properly. When you ask what the problem is, the customer tells you that the printer does not have any power. What is the MOST appropriate series of steps to take in troubleshooting this issue?

Answer 1

1. Ask if the printer is plugged in
2. Try a different power cord.
3. If none of the other thing work try a return using the warranty.