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If you find yourself in a situation that you think might be escalating, what should you avoid doing? A. Allow the person to express concern B. Apologize, if appropriate C. Let them know their issue is
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If you find yourself in a situation that you think might be escalating, what should you avoid doing? A. Allow the person to express concern B. Apologize, if appropriate C. Let them know their issue is not part of your job D. Be defensive

User Imriqwe
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I'd go with A, allow the person to express concern. 
User Swayangjit
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