The correct answer is A.
1. Identify the issues.
First, you must define the problem. What is its cause? Why is it a problem? Ask yourself what the problem is. There may be multiple issues within a single situation. Make a list of these issues and define why each one is a problem to you.
2. Generate alternative solutions
Generate a list of possible solutions. What are some good ideas to solve this? Postpone the selection of one solution until several alternatives have been proposed. Having a standard with which to compare the characteristics of the final solution is not the same as defining the desired result.
3. Evaluate and select an alternative
Evaluate your options and choose from among them. What is the best option to solve the problem? What's the easiest option? The best solution is not necessarily the option with the most pros and/or the least cons. Think about what means more to you, which solution can highlight the positive effects that matter the most to you, and which solution produces the mildest consequences.
4. Implement and follow up on the solution
Finally, implement the chosen solution. Does it solve the problem? Is there another option you need to try? Don't worry about failure. In this phase, concentrate on the journey that will lead you to your goal- don't worry yourself with potential problems.