Question

Fred Miles, Manager

Books 4 You
1902 West Anywhere Drive
Somewhere, NY
Dear Mr. Miles:
Last week I purchased a complete hardcover set of the Resolution series by Janet Fredericks. Unfortunately when the package arrived, it was not only smashed, but several of the books had received water damage and one was missing. I have done business with your company for years and am extremely disappointed in the quality of this delivery. I would appreciate a shipment of a new set and instructions on how to return the damaged books, at your expense. Thank you for your prompt attention to this matter.
Sincerely, Melissa Short
What can be done to improve this letter?
I. editing for correctness

II. adding a reasonable solution

III. including the sender’s address

Answer 1

Well I could think of a few more things to include but 3 is the best option here

Answer 2

III. including the sender’s address

Step-by-step explanation:

As he is expecting a new package of books and wants them shipped by the company when they get that letter, he should´ve added his address so they know where to send the new pack of books.