Question

When a business employs an outside company to handle all customer correspondence and phone calls, the business is ________ its customer service department.?

Answer 1

The business is outsourcing its customer service department.

Answer 2

When a business employs an outside company to handle all customer correspondence and phone calls, the business is outsourcing its customer service department.
Outsourcing means that companies transfer a part of their work to outside suppliers, rather than finish it internally, so as to reduce costs.