Question

Drag the tiles to the correct boxes to complete the pairs.

Match the terms with their description.


-employees of an organization

-disclosing prospective buyer’s personal details to others

-extending clarification where necessary

-buyers of services offered by an organization


good customer service


external customer


internal customers


bad customer service

Answer 1

1. Internal customers.

2. Bad customer service.

3. Good customer service.

4. External customers.

Step-by-step explanation:

1. Internal customers: employees of an organization. The individuals working within an organization are referred to as internal customers.

2. Bad customer service: disclosing prospective buyer’s personal details to others. In some cases, this act is punishable by a court of competent jurisdiction because customer information are considered confidential and must be protected.

3. Good customer service: extending clarification where necessary. It entails a customer relationship manager, salesperson or other employees working in an organization, offering to help customers with their challenges or product choices.

4. External customers: buyers of services offered by an organization. These are the group of people who patronize a business firm or organization for its finished goods and services.