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When the reception is not sure if the patient should be seen that day they would transfer the call to the _ area.
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When the reception is not sure if the patient should be seen that day they would transfer the call to the _ area.

User Rud
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If the reception is not sure if the patient would be seen on that day he or she may transfer it to the holding area as for the patient to be able to wait and the reception can get back to him or her after checking the doctor's appointment schedule.
User Resa
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