Answer:
Enhancing Commitment. Conflict resolution can help bring people together once an issue is put to rest. HOW DOES CONFLICT RESOLUTION WORK?
The practice of conflict resolution involves a number of different methods. Resolving conflict may be done privately through negotiation between parties, or through the use of a neutral third party, such as a counselor or mediator.
Step-by-step explanation:
Conflict resolution techniques commonly used in conflict resolution situations include:
Active listening
At the heart of every conflict resolution strategy is active listening. Active listening refers to the practice of focusing on what the other party is saying, then including their message when making your own statements. Having active listening skills not only facilitates discussions and increases mutual understanding, but also allows each party to feel heard.
Here are some examples of active listening skills:
Stress management
Managing emotions
Articulation
Negotiation
Decisiveness
“I” statements
“I” statements are used to prevent blaming and unfair accusations when arguing. This is because each party may feel like the other has done something, but they cannot prove this to be true. Instead of claiming that the other party acts or feels a certain way, instead, the party will approach their statement by speaking from their own experience.
Emotional regulation
Emotional regulation is used to prevent volatility and insults when managing and resolving conflict. By leaning on emotional intelligence and putting the right expectations in place, and utilizing anger management skills, both parties can reach an agreement calmly without letting emotional reactions influence the outcome.
Here are some examples of emotional regulation skills:
Staying calm
Stress management
Empathy
Sincerity
Handling difficult personalities
Understanding
Patience
Self awareness
Communication
Effective communication skills are the foundation of conflict resolution (and every healthy relationship). Not only does clear and proper communication help resolve personal and professional problems, but it can also prevent similar situations from happening in the future.
Here are some examples of essential communication skills:
Verbal and nonverbal communication
Articulation
Persuasion
Assertiveness
Although it may seem counterproductive, reasonable levels of assertiveness can be beneficial when performed calmly. This is because assertiveness pushes people to address their feelings and voice their expectations of the other party, rather than avoiding conflict altogether.
Here are some examples of essential skills:
Decisiveness
Fairness
Self control
Management
Voicing and accepting opinions
Apologizing
When necessary, the final step to an effective conflict resolution process is knowing when to apologize. It’s important to note that successful conflict resolution will bring both of the involved parties to fully understand what they’ve done and why an apology is needed—rather than simply going through the motions to end the conflict.