Answer:
d. the resolution of the dispute will be decided an expert
Step-by-step explanation:
Mediation is the process by which conflicts are resolved through a third party that provides expert and impartial negotiation on issues that occurs between different parties.
To make the process effective the parties are required to fully participate in the mediation.
All sides air their views and the expert tries to find a middle ground that the warring parties can agree to.
Java and Kaffe who have a long-standing business relationship need an expert to act as mediator in resolving their issues.