Question

Think of a recent conflict you have had with a colleague, friend, or family member. Using the principles of conflict resolution that you have learned in this lesson, describe a few specific things you could have done to handle the situation better.

Answer 1

The most important thing to remember in a conflict is to remain calm. Ask questions and repeat back the information the other person is giving you. Be honest and admit your mistakes. Don't run away from the conflict because then it will not be resolved. Try to smile and be positive in resolving any conflict.