Question

Jerry and Elaine are talking at lunch.

Jerry: "Did you have a good weekend?" Elaine: "Yeah, how about you?"

Jerry: "It was pretty good except my neighbor kept dropping in unannounced."

Elaine: "Did you hear about George?"

Jerry: "No."

Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."

While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind.

Version 1: George walks away. He never talks to Elaine or Jerry again.

Version 2: George confronts Elaine, saying “I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it.”

Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired.

Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late.

Choose the answer that correctly identifies the conflict management styles represented by each version.

a. 1- non-confrontational, 2- cooperative, 3- confrontational, 4- confrontational and non-confrontational

b. 1- confrontational, 2 - cooperative, 3- confrontational, 4 - cooperative and confrontational

c. 1- cooperative, 2 - confrontational, 3- non-confrontational, 4 - both are confrontational

d. none of the above

Answer 1

The answer is A

Step-by-step explanation:

Answer 2

I believe your answer is A. 1- non-confrontational, 2-cooperative, 3- confrontational, 4- confrontational and non-confrontational.

In Version 1, George walks past, with literally no confrontation at all, so that one is obviously non-confrontational. Already we see that one one option has 1 with non-confrontational, but we'll go through the rest as well, just to make sure they fit.

In Version 2, George seems to, at least for the most part, calmly talk to Elaine, and explain why he is upset. This feels much more cooperative than anything else.

In Version 3, George yells at Elaine, telling her to "shut up", before demanding his boss to tell him why he was being fired. That is very confrontational.

And finally, in Version 4, George demands to know where Elaine had heard that from, but she is calm about it, and tries to make a joke to lighten the mood. This is George being confrontational, but Elaine being non-confrontational.

All of these answers align with answer choice A. I hope I helped!