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Which of the quadrants in the service process matrix has low labor intensity and low​ customization? a. mass service b. service shop c. professional service d. service factory?
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4 votes
Which of the quadrants in the service process matrix has low labor intensity and low​ customization?

a. mass service
b. service shop
c. professional service
d. service factory?

User Yannis Assael
by
7.4k points

1 Answer

3 votes
C. professional service
Hope this helps.
User Dmitriy Sosunov
by
7.7k points
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