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When considering customer satisfaction, the relationship between the consumer’s _____ and the product’s _________ is important. A. information; actual features B. alternatives; price C. attitude; performance
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When considering customer satisfaction, the relationship between the consumer’s _____ and the product’s _________ is important.

A. information; actual features
B. alternatives; price
C. attitude; performance
D. expectations; perceived performance

User Paulguy
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1 Answer

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Hello! It's best to add each answer to the blank and see what makes the most sense. I think the best answer is D
User Jesse Bakker
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