Question

Which area of individual competence is most lacking in the following scenario?

A small group is trying to find a solution to an ongoing problem. One member presents a solution to the others. Afterwards, the other group members begin to analyze and critique his idea, but he quickly becomes defensive.

critical thinking
effective listening
assertion
productive conflict

Answer 1

critical thinking

In the stated scenario, the individual is probably lacking critical thinking, as he becomes defensive when others begin to analyze and critique his idea. Critical thinking is a necessary skill in the workplace, as it is what can make us conscient of our own mistakes. In the stated scenario, the individual should listen to the critiques and see if his/her idea could be improved.

Answer 2

Productive conflict

Step-by-step explanation:

Productive conflict refers to an exchange of ideas in which people exchange opinions that are sometimes opposite. However, they do so in a productive, respectful and positive way. In order to have productive conflict, the participants need to feel comfortable expressing and hearing dissenting opinions. This is the only way to ensure that conversation is open. In this case, productive conflict is impossible because the member becomes defensive when listening to criticism.