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The sense of discomfort that a person experiences when new information conflicts with that person's current attitudes, beliefs, values, or behavior is

User Tobloef
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This is a Cognitive dissonance. Cognitive dissonance occurs when there is a destabilization between what we think and what we are observing, listening or learning. For example: to believe that a person has strong moral values and to discover that person carried out a criminal act.
User Rigi
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