The whole question would be:
Which statements are true with regard to the purpose of setting up a communication protocol?
1: A communication protocol is set up to establish a relationship between the sender and recipient of the message.
2:It also covers how to communicate with friends and relatives. A communication protocol also defines acceptable behavior in a work environment.
3 :A communication protocol does not cover etiquette that needs to be followed during professional conduct.
CORRECT ANSWER:
1: A communication protocol is set up to establish a relationship between the sender and recipient of the message.
2:It also covers how to communicate with friends and relatives. A communication protocol also defines acceptable behavior in a work environment.