The standard deviation of the 11-week average usage will be 10,000/√11, so the 11 week average will have a probability of 0.995 of being 57766.41757 or less. That is, total usage will have less than 0.5% probability of exceeding
.. 11 * 57766.41757 = 635430.5932 . . . gallons
We want to choose a delivery such that
.. 74000 +11*delivery -635430.5932 ≥ 20000
.. delivery ≥ (20000 -74000 +635430.6)/11 = 52857 . . . gallons