Answer: The position responsible for caring for guests' requests is The Concierge, who is part of the guest service team.
Step-by-step explanation: The concierge is the person responsible of interacting directly with the costumers. A concierge needs to be a problem solver and be ready to solve any problem that the customer may find, for example: Finding a baby sitter, recommending local restaurants and attractions. Other members of the guest service team, who might also provide guidance to the customers in these area are: The recepcionist and the Reservation Agent.