Question

When interrupted by the nurse during the phone call with her​ spouse, dr. ratliffe projects​ politeness, despite the fact that she is angry with her husband. this is an example of​ _______?

Answer 1

The answer that fills the blank is Emotional Dissonance.

Emotional dissonance is a king of organizational behavior whereby employees, in order to conform to display rules, have to express one emotion in their place of work or line of duty, although they are experiencing another emotion entirely.