Answer:
D
Step-by-step explanation:
Starting up a business can be a difficult task, and if not got well at the onset , it could lead to a business disaster.
Therefore before a business is started , series of procedures are taken as guideline to a right choice.
One of such procedures is to talk to customers to know what they expect in a service and evaluate the information to know if you are capable of meeting the expectation as value for money is of great importance to customers.