Answer:
Uses contractions.
Uses slang and colloquial language.
Reveals the writer's personality.
Uses underlined words for emphasis.
Uses expressive punctuation.
Uses the reader's name in the body of the letter.
Step-by-step explanation:
The characteristics that help make an informal letter friendlier and more conversational in tone are the following:
The other features, "explains why it is time to end the letter" and "including an apology, explaining why the writer hasn't written in so long", belong to a more formal style of writing.
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