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2. Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False
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2. Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False

User Florin Andrei
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I believe the answer Is b, false. Bad experiences leave a bigger impression than good experiences. Kind of like how you can remember more hurtful things people have said to you than nice things
User Tim Lesher
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