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2. Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False

2. Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False
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2. Statistically, consumers tell more people about negative experiences in business encounters than about positive experiences. A) True B) False

User Florin Andrei
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I believe the answer Is b, false. Bad experiences leave a bigger impression than good experiences. Kind of like how you can remember more hurtful things people have said to you than nice things
User Tim Lesher
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