Answer:
a. Situational perspective
Step-by-step explanation:
As the name suggest the situtation perspective is the situation or events that happen and it can be or cannot be with our control. In this, the customer or any individual would be at the right place at the right time in terms of accidents, job change, crime etc
So in order to enhance the employee satisfaction level and the job performance the situational perspective would most likely to refute
Hence, the correct option is a.