192k views
1 vote
How has english 12 on ingnitia?????? i need helpppppp

User Cem Polat
by
8.6k points

1 Answer

3 votes

If any of the following troubleshooting techniques do not assist you, please contact Ignitia Tech Support at 877.251.6662.

Review EA’s Technical Requirements to ensure that your student is using the proper devices to access the curriculum, following the best practices, and more.

Ignitia Troubleshooting Teenage Boy at Laptop


Top Recommended Technical Practices for Students:

Use Cable internet or better

Use Firefox or Chrome web browsers

Have an updated or enabled Flash player within the browser

Students should always click “Next Question” and “Previous Question” when proceeding through the assignments

Students should SAVE their work offline to avoid it being lost due to technical issues

Students should ALWAYS click “Log Out of Ignitia” to prevent Ignitia from locking them out temporarily

Students should NEVER click the “Back” button on assignments to navigate between pages

Students SHOULD NOT OPEN additional tabs when logged into Ignitia

Students should AVOID being inactive for more than 20 minutes on quizzes and tests to avoid being logged out

Clear cache and cookies to resolve most issues

If problems persist, call Ignitia Technical Support at 877-251-6662 and request to screen share so they can replicate the issue

If Ignitia Technical Support is not able to resolve the issue, our team can provide ways to work around the issue by another means

Ignitia Troubleshooting Businesspeople Working


Ignitia Troubleshooting Techniques

I am not able to log in

Clear your cache and cookies and history, then close and reopen the internet browser. Directions for clearing cookies can be found here

I am being logged out of quizzes and tests

Ensure that Ignitia is not open in any other tabs or windows

Ensure that you do not refresh the page or click the back button while taking a quiz or test

Ensure that you use Ignitia’s buttons instead of a keyboard for navigation

20 minutes of “inactivity” will log a student out on lessons, quizzes and tests. General activity, such as clicking the “next question” button and then the “previous question” button, will allow the student to keep working

Ensure that no one but the student (such as a parent or a tutor) is logged in under the student’s account while he or she is working

Clear your cache and cookies and history, then close and reopen the internet browser BEFORE each quiz and test. Directions for clearing cookies can be found here

The answers to questions are showing up blank after I submit an assignment

Make sure the student clicks “next question” to navigate through the assignments to save the answers.

The answers are being changed after I submit an assignment

Make sure the student clicks “next question” to save the answer prior to submitting the assignment

An assignment says that not all of the questions are answered when I try to submit, even though they are

Go to question one and click “Next Question” until the end of the assignment and click submit again

Some answers are lost after I submit an assignment

Go to question one and click “Next Question” until the end of the assignment and click submit again

Ensure you follow the best practices if using Satellite Internet. If needed, answers to questions can be submitted via the help requests within questions, if the student hasn’t seen the answers yet

I can’t submit an assignment

20 minutes of “inactivity” will log a student out on quizzes and tests. General activity, such as clicking the “Next Question” button and then the “Previous Question” button, will allow the student to keep working

Ensure you follow the best practices if using Satellite Internet. If needed, answers to questions can be submitted via the help requests within questions, if the student hasn’t seen the answers yet

An assignment has not been assigned

Contact your instructor or customer support to assign the next assignment

Students cannot move past a unit until all projects are completed

If an assignment or unit is marked as “Skipped”, the counselor or teacher determined that the material covered was not necessary for the student to complete

A question has an incorrect answer

Inform your instructor that the question’s answer is incorrect

A video within the lesson is not loading

Ensure that your computer is up to date in the following areas:

Operating system (OS)

Video-viewing software (Flash, etc.)

Internet browser (Chrome, Firefox, etc.)

Security software

I’m waiting too long for quizzes and tests to be unlocked

Contact your instructor or customer support to unlock the next quiz or test

Upgrade to the next available support level (Diamond, Gold, etc) to receive a more immediate teacher response

The audio does not work

Ensure that you are using Chrome or Firefox for your Internet browser

An assignment is showing multiple attempts even though I’m accessing it for the first time



Contact Ignitia Customer Support at 877-251-6662 if the issue persists














User Tereno
by
9.4k points

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