Answer:
Some etiquette rules could be:
be concise
avoid forwarding emails
be discreet with punctuation marks and format
Step-by-step explanation:
1. Make sure your "matter" gets to the point
Don't leave the subject blank or write "hello." The subject is the title of your message, and as such, it must contain a concrete summary of the subject on which the mail is about. An issue that indicates whether it is a specific project, to set up a meeting, to ask for help with a specific topic, will help your interlocutor to determine the importance of the message from before opening it, and to locate it more easily every time I need to get back to him.
2. Be concise
The endless messages show not only an inability to synthesize, but a deep disrespect for the other person's time. This translates into less chance of the person answering you, or in any case, of obtaining a fruitful response, since the more you speak the more difficult it will be for your interlocutor to know exactly what it is that you want and what kind of response it can offer you .
3. Be sure to include the action
In the same way, something important and that almost everyone forgets is to clearly indicate what you need from who receives the message. Accurately including the expected response, as well as an estimated timeframe, is invaluable for communication to be fruitful.
4. Number your questions
If your message contains more than one point or a question, number them. Yes, with bullets and the whole thing. This will make life much easier for those who receive it, and will prevent their response from only one of your questions - the one I have seen first - leaving the rest unanswered and generating a vicious circle of more and more emails.
5. Avoid "answering all", and use BCC
If you receive an email that has more than one recipient, and the rest of the group does not need to know your answer, do not click on "reply to all": this generates a multiplication of the inbox that can only be described assertively using the Hydra as a metaphor For the same reason, if you are sending an email to more than one person, but do not need to know the response (or the email address of others) with each other, use the BCC field to hide the recipients.