You receive an e-mail with an attachment that has become corrupted. When you try to open it, you see a pop-up message giving you some information about what is wrong with the file and what you can do about

You receive an e-mail with an attachment that has become corrupted. When you try to open it, you see a pop-up message giving you some information about what is wrong with the file and what you can do about it.

Which principle of HCT does this situation illustrate?

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