Question

You receive an e-mail with an attachment that has become corrupted. When you try to open it, you see a pop-up message giving you some information about what is wrong with the file and what you can do about it.

Which principle of HCT does this situation illustrate?

Answer 1

It is feedback. The pop-up message is trying to help you fix what is wrong with the email

Answer 2

The answer is feedback.