John should try the search option that appears at the bottom of the start menu.
Step-by-step explanation:
There are multiple programs installed on a computer. Each and every program have their own importance and significance. In order to access a program, the user has to launch the program.
Installed programs often create shortcuts on the desktop and can also be found in the start menu. Since John is unable to access specific programs from the Start menu, he should try the search option that appears at the bottom of the start menu.