Answer:
The correct answer is the option C: define the problem.
Step-by-step explanation:
It occurs many times that when a manager has to deal with certain problematic situation he needs to speak with his other associates, and they might or might not understand the problem. Therefore that the first step to start resolving the problem is having a very clear and defined idea of what the problem is. Moreover, the manager needs to know what he is dealing with and what caused it so in that way he might find the solution to resolve it. In addition, he needs later to gather information to make sure that the decision he is going to take might end up being the correct one and not making a false step.