Question

Strategies for dealing with upset patients over appointment time mix ups

Answer 1

one way (strategy ) you can do is first tell them to calm down and Explain to them that they have miss their appointment/have the time mixed up and try to reschedule one for them when ever theirs one available . oh and remember to stay calm and never get too heated with them you have to stay professional

Answer 2

a strategy you could use to help deal with a upset patient is to obviously tell them to calm down and then you can start to explain to them what the problem is or how to fix the issue