Question

List and give a brief description of the key factors of active listening.

Answer 1

The key factors of active listening are as follows: paraphrasing or rephrasing the message; clarifying, which includes asking questions in order to understand the message; encouraging, which involves using signals to show involvement and interest; and empathizing, which involves showing understanding of the speaker's feeling, behaviors, and attitudes.

Answer 2

Active listening is a structured form of listening and responding that focuses the attention on the speaker. Summarizing, paraphrasing, and paraverbal are all key pieces to active listening