Answers:
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Question 1) [B]:
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"Make eye contact, speak clearly, be flexible, and stay calm."
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Question 2) [B]: "False". To the contrary, these mentioned "personality traits" — even if practiced to the point of learning:
"being compassionate, having patience, and working well in groups" —as well as getting along with others, leadership skills, interacting appropriately with supervisors — are examples of "soft skills".
Examples of "hard skills" include "technical skills" (including knowledge of specific computer programs and how to operate computers), typing proficiency, ability to read and analyze text, ability to decipher technical writing, ability to writing, knowledge of grammar, knowing how to play an instrument, calculation (mathematical) abilities.
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Question 3) [is incomplete; as is the actual cover letter; so cannot be answered].
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Hope this helps!
Wishing you the best in your academic endeavors!
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