Question

Each time you run the email program on your computer and it attempts to download your new email messages, the program freezes and you have to restart the computer. You are able to retrieve your email messages on your mobile device without any issues and do not know why you are having problems with the email program on your computer. What are your next steps?

Answer 1

Use virus software and do a full system scan,

Restart your computer after the scan,

If it still isn't working get the url address and check if the website if is updating.