Answer:
Step-by-step explanation: The employee sholuld speak politely to the client, explaining that your article will be ready soon. When the client sees your courtesy and kindness, he will be willing to wait a little longer. In case it took longer and the article was not yet ready, the first thing to do is keep calm and be assertive. The customer is always right and apologizing for what happened may solve the impasse in some way. The key is to treat the client very well.