Answer: D) Rama cannot distinguish Sugriva from Bali.
Step-by-step explanation: in literature, a conflict is a struggle between opposite forces, usually between a character (the main character or a very important one) and himself (internal conflict), society or another character (external conflict). In the given excerpt we can see that the conflict for Rama is that he is unable to distinguish Sugriva from Bali, therefore he doesn't shoot his arrow, because he didn't want to hurt (or kill) the wrong brother.