Question

Which step in the problem-solving process is currently taking place in the following situation?

Jake and Helen's Internet connection hasn't been working. After checking that everything was plugged in properly, they called their Internet provider. While the company's representative was investigating the issue, he found that the cord had been chewed almost all the way through.
-Monitor the effects.
-Develop creative solutions.
-Analyze the problem.
-Implement the solution.

Answer 1

Analyze the problem.

The team is seeing what the problem is and where.

Answer 2

The answer is the third option: "Analyze the problem".

Explanation: The process of problem-solving is a group of steps that we follow in order to find an appropiate solution for a problem. The first step is to analyze the problem. What people are expected to achieve on this step is to really know every part of the problem so that the team in front of it can have a brainstorming and develop creative solutions.