Answer:
20 - i
Explanation:
The error made during second step:
When adding or subtracting expression, we add or subtract like terms.
(16 - 3i) + (4 + 2i) get rid of parenthesis
16 - 3i + 4 + 2i add/subtract like terms
20 - i (the mistake is made here, instead of "i" they typed i^2)