The probability that he gets one of them wrong is 4/5 for there will only be one correct answer for every 4 wrong ones.
Now, to work out the probability that he gets BOTH wrong, we have to multiply the probability that he gets each of them wrong with each other. So:
4/5 x 4/5 = 16/25
So the probability that he gets BOTH wrong is 16/25 or 64% !