Question

As the owner of a services business, you are constantly challenged to maintain consistent quality in your services. this heterogeneity is both a challenge and an opportunity. the opportunity arises because __________________.​ select one:

a. ​it allows you to standardize your services
b. ​it allows you to customize your services to match the specific needs of individual customers
c. ​it allows you to be more selective in choosing your customers
d. ​it allows you to deliver your services for less cost
e. ​it leads to more satisfied customers

Answer 1

As the owner of a services business, you are constantly challenged to maintain consistent quality in your services. This heterogeneity is both a challenge and an opportunity. The opportunity arises because ​it allows you to customize your services to match the specific needs of individual customers.​ Heterogeneity is being diverse in character or content. Due to trying to differentiate their products and services for each type of customer, heterogeneity arises.